Returns & Cancellation policy
We value your business and strive to ensure customer satisfaction. Please read our refund and cancellation policy carefully before placing an order.
1. Order Cancellations
Orders can be canceled within 24 hours of payment confirmation. A full refund will be issued.
2. Refunds
Unused items can be returned within 14 days of delivery or collection date. All returns via post are at the customer's expense. Outside of 14 day window, we only offer refunds in the following cases:
• Defective or Damaged Products:
If you receive an item with a manufacturing defect or damage caused during shipping, you are eligible for a refund or replacement.
• Incorrect Orders:
If the delivered item or items differ from your order, we will either collect or issue a pre-paid shipping label for you to return the items first, followed by the shipment of the correct item or items first. If the ordered item or items are out of stock, we will issue a refund.
Process for Refunds:
• Notify us within 7 days of receiving your order by emailing hello@romfordtownffc.com with proof (photos of the issue).
• Upon of receipt of your return, we will aim to issue confirmation of receipt and explanation of next steps within 10 working days.
• Once the confirmation is issued, we will process the refund within 7-10 business days.
3. Non-Refundable Cases
Refunds will not be issued for the following:
• Errors in designs approved by the customer before production.
• Slight color variations due to differences in display screens or fabric.
• General dissatisfaction unrelated to product quality or error.
• Any personalised items.
4. Exchanges
Exchanges requests can besubmitted via emailing hello@romfordtownffc.com and in some cases approved depending on the nature of request.
5. Shipping Costs
If a refund or replacement is approved, we will cover return shipping costs only in cases of defective or incorrect items.
For any questions or assistance, please contact us at:
Email: hello@romfordtownffc.com;
or via filling in the online form by clicking here